Syara Airport Transfers is the data controller responsible for your personal data.
Business Name: Syara Airport Transfers
Address: 143 Hampton Rd, Ilford IG1 1PR, United Kingdom
Email: admin@syara.co.uk
Phone: 02087080034
To provide efficient taxi and airport transfer services, we may collect and process the following information:
Identity & Contact Data: Name, email address, phone number, and pickup/drop-off addresses.
Booking & Travel Details: Date and time of travel, flight numbers, terminal details, passenger counts, luggage specifications, and special requests (e.g., child seats).
Payment Information: Payment card details or transaction references (processed securely via third-party payment providers).
Technical Data: IP address, browser type, operating system, and pages visited on our website.
Location Data: Pickup and drop-off coordinates necessary to fulfill your journey.
We use your personal data for the following specific purposes:
To Fulfill Bookings: Processing your ride requests, routing drivers, and sending booking confirmations or updates.
Flight Tracking: Monitoring flight arrival times to adjust pickup schedules for flight delays.
Customer Support: Responding to inquiries, feedback, or complaints.
Payments & Billing: Processing payments, issuing receipts, and preventing fraudulent transactions.
Legal & Regulatory Compliance: Fulfilling legal requirements, tax obligations, and local council licensing standards.
Under UK GDPR, we rely on the following legal grounds to process your data:
Contractual Necessity: To perform the contract (your journey booking) you enter into with us.
Legitimate Interests: To improve our services, manage our business operations, and secure our website.
Legal Obligation: To comply with UK tax, transport, and law enforcement requirements.
Consent: Where you have explicitly opted in to receive promotional communications.
We respect your privacy and do not sell your personal data. We only share information with trusted third parties strictly necessary to deliver our services:
Drivers: Assigning necessary pickup details, names, and contact numbers to complete your journey.
Payment Processors: Secure third-party gateways used to complete payments (e.g., Stripe, PayPal).
IT & System Providers: Hosting platforms, booking management software, and security services.
Law Enforcement or Authorities: Only when legally required to do so by UK law.
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Access to personal data is restricted to authorized staff and drivers who need it to carry out their duties.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typically, booking logs and financial records are retained for up to 6 years in accordance with UK tax laws.
As a resident of the UK, you have specific rights regarding your personal data:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your data where there is no legal reason for us to keep it.
Right to Restrict Processing: Request a pause on processing your data under certain circumstances.
Right to Data Portability: Request transfer of your data to another organization.
Right to Object: Object to data processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact us at admin@syara.co.uk.
Our website may contain links to external websites. We do not control these third-party sites and are not responsible for their privacy policies. We encourage you to read the privacy notice of every website you visit.
We reserve the right to update this Privacy Policy from time to time to reflect changes in legal requirements or our operational practices. Updates will be posted on this page with an updated revision date.
If you have questions about this Privacy Policy or wish to make a complaint regarding how we handle your data, please contact us at:
Syara Airport Transfers 143 Hampton Rd, Ilford IG1 1PR, UK
Email: admin@syara.co.uk
Phone: 02087080034
